Destination Path is a well-known hotel chain with luxurious hotels across Rajasthan. Destino Path is known for providing an impeccable guest experience and has carved a niche in the hospitality industry. Among the many hotels under Destino Path is Hotel Hill Vista, located in the picturesque city of Udaipur.
With years of experience, Destino Path consistently delivers an exceptional customer experience while efficiently Manage numerous propertiesHowever, maintaining this level of service across multiple properties comes with its own set of challenges.
To address these issues, they need the right solution tailored to their unique needs, which not every product on the market can provide.
Mr. Pradeep Singh Gehlot, Founder and CEO of Hotel Hill Vista, has been in the hospitality industry for the past 18 years. He shares the story of Hotel Hill Vista and the factors that led them to YCS’s cloud-based solutions and how this shift has dramatically changed their day-to-day operations.
This success story explores why they made this choice and the tangible benefits they have experienced since adopting YCS.
challenge
While the chain has done a great job managing multiple properties seamlessly, its path to success hasn’t always been smooth.
Despite Hotel Hill Vista’s best efforts and experience, outdated systems hampered their ability to provide consistent workflows across all departments. They used multiple systems for reservations, billing, and guest management, but these systems lacked integration. This led to inefficiencies and errors that made it difficult to maintain smooth operations.
Without real-time data, decisions are often reactive rather than proactive, affecting overall efficiency.
To overcome these challenges, they needed a comprehensive, reliable solution to streamline operations, enhance the guest experience, and provide actionable insights. That’s when they turned to YCS’s hotel solution.
solution
Our cloud software provides a unified platform that integrates all necessary hotel operations, from reservations to billing and guest management. This simplifies processes and eliminates inefficiencies caused by using multiple non-integrated systems. With real-time data synchronization, decision making becomes easier.
YCS’s cloud solution was exactly what Hotel Hill Vista needed. It provided scalability and flexibility, allowing employees to access data anytime, anywhere.
The CRS system ensures seamless integration of all properties, providing a cohesive management system and smooth workflow.
Three reasons why Hotel Hill Vista chose YCS
"Being in the industry for 18 years, I’ve tried several PMS, and channel managers, but YCS provided exactly what we were looking for in our hotel chain" says Mr. Pradeep Singh Gehlot, Founder & CEO, of Destino Path.
The following are the three key factors that led Hotel Hill Vista to choose YCS:
- One platform for multiple properties
eZee Absolute Hotel PMS provides Hotel Hill Vista with a unified platform to seamlessly manage multiple properties. The centralized system enables them to access and manage reservations, guest data, and operational insights for all properties from a single interface.
This not only simplifies their management tasks but also ensures consistency and efficiency across the entire hotel chain.
- Cloud-based mobile solutions
The cloud-based solution was crucial for Hotel Hill Vista, as Mr. Gehlot and his team frequently traveled between properties.
This mobility enables them to access real-time data, make decisions on the go, and oversee operations from any location. It provides them with the flexibility and accessibility they need to maintain high standards of service and management efficiency across all their properties.
- Fully integrated, enhanced functionality
YCS’s integrated product ecosystem, including the channel manager and booking engine, has played a vital role in enhancing Hotel Hill Vista’s operations.
This seamless integration enables them to effectively manage online distribution channels, optimize room inventory, and increase direct bookings through their website. This integrated approach not only streamlines their workflow, but also helps improve revenue management and increase customer satisfaction.
Comprehensive CRS system for hotel chains
Hotel chains often face unique challenges when managing reservations and operations for multiple properties. Not all systems on the market meet the specific needs of hotel chains, which makes managing reservations, inventory, and guest data complicated.
eZee Absolute, a central reservation system for hotels (CRS) is designed specifically to solve the complex problems faced by hotel chains.
It provides a comprehensive solution that integrates seamlessly with operations at every property within the chain, delivering numerous benefits:
- Synchronized booking: CRS ensures that all hotel reservations are synchronized in real time, eliminating duplicate bookings and ensuring efficient allocation of rooms.
- Centralized inventory control: Hotel chains can centrally control inventory, thereby optimizing room allocation and managing availability more effectively.
- Access multiple properties with just one login: Hotel managers can access and manage multiple properties through a single login, simplifying operational oversight and reducing the complexity of managing multiple login credentials.
- Integrate data insights: Intelligent data insights provide comprehensive analysis of revenue, reservations, occupancy, etc. for the entire hotel chain. Graphical representations and detailed reports facilitate informed decision making and strategic planning.
This centralized approach not only improves operational efficiency but also increases guest satisfaction by ensuring consistent service standards across all hotels within the hotel chain.
For hotel chains like Destino Path seeking to elevate operations and customer experience, eZee Absolute CRS powered by YCS offers a game-changing solution. By unifying reservations, centralizing controls, and delivering actionable insights. eZee Absolute enables hotel chains to streamline workflows, optimize revenue, and deliver exceptional service across all their properties. Are you ready to experience the transformative power of eZee Absolute?
Try our CRS system for free and see how it can streamline operations and optimize performance across your entire hotel chain.
